PHILIPPINE TALENT. GLOBAL AMBITION.

Your business.
Our people.
More possible.

Dedicated support that feels like part of your team. Customer experience, virtual assistance and business operations, built around the way you work.

Build your team Experience Silentra

Based in the Philippines · Supporting Canada, the US & beyond

CONNECTED BY PURPOSE / 01

Silentra Global — Quietly powering business success

CUSTOMER EXPERIENCEDEDICATED TALENTGLOBAL CONNECTION

PEOPLE AT THE CENTRE.

Philippines-based deliveryInternational client focusFlexible engagementYour workflow. Our support.

01 / OUR CAPABILITIES

From one specialist to a dedicated team.
Support that grows with you.

Big on capability.
Built around you.

Configure your support around your systems, schedules, scripts, KPIs, quality standards and escalation procedures.

Customer Service & Contact Center

Inbound phone support, customer inquiries, issue resolution, retention support and general help-desk workflows.

Discuss this service

Live Chat & Email Support

Fast written support for customer questions, follow-ups, ticket handling and inbox management.

Discuss this service

Outbound Calling & Follow-up

Lead follow-up, reactivation, surveys, collections support, reminders and outbound service campaigns.

Discuss this service

Sales & Lead Generation

Prospecting, qualification, appointment setting, pipeline follow-up and sales support.

Discuss this service

Virtual Assistants

Executive assistance, calendar and inbox support, research, coordination and recurring administrative tasks.

Discuss this service

Back Office & Administration

Data entry, CRM updates, document processing, reporting, order support and operational administration.

Discuss this service

Marketing Support

Social media operations, outreach, content coordination, campaign assistance and marketing administration.

Discuss this service

Technical & Product Support

Front-line troubleshooting, account guidance, basic product assistance and escalation to client technical teams.

Discuss this service

E-commerce Support

Orders, returns, account questions, product administration and marketplace support.

Discuss this service

Data & CRM Support

Data cleanup, record updates, tagging, list maintenance and reporting assistance.

Discuss this service

Appointment Setting

Qualified booking workflows for sales, service and customer-success teams.

Discuss this service

QA & Team Support

Basic monitoring, feedback coordination, call or ticket review and team reporting.

Discuss this service

THE SILENTRA CONNECTION

A world of ambition.
One connected team.

SILENTRA GLOBAL / BRAND FILM

Quietly powering business success.

02 / THE WAY WE WORK

Beyond outsourcing.
A real partnership.

We listen first, learn your workflow and build support around the standards that matter to your customers and your team.

Meet our approach

Reliability

Show up, follow through and keep communication clear.

Accountability

Own outcomes, report issues and maintain visibility.

Adaptability

Adjust as workload, systems and customer needs change.

Partnership

Think beyond individual tasks to the client's bigger goals.

Scalability

Expand support capacity without rebuilding every function in-house.

Custom workflows

Align staffing, tools, reporting and responsibilities to the engagement.

03 / YOUR WORLD, UNDERSTOOD

Different industries.
Shared ambition.

For customer, sales and operational workflows that can be trained, documented, measured and managed effectively.

E-commerce

Customer care, order support, returns, accounts and product administration.

SaaS & Technology

Customer support, onboarding assistance, lead follow-up and account coordination.

Professional Services

Scheduling, inbox management, research, client follow-up and admin support.

Real Estate

Lead follow-up, appointment setting, listing support and CRM maintenance.

Logistics

Customer updates, coordination, tracking follow-up and back-office support.

Travel & Hospitality

Customer inquiries, booking support, itinerary assistance and service follow-up.

Healthcare Administration

Non-clinical scheduling and administrative support subject to client controls.

Other Growing Teams

Custom support for businesses needing reliable remote operational capacity.

04 / THE PEOPLE BEHIND THE PROMISE

Human connection. At every level.

Meet the people
moving us forward.

FOUNDER & CHAIRMAN

Emmanuel Joshua Gucela

“Dependable people, clear systems and support that feels like part of your own team.”

Guiding Silentra’s vision, strategic partnerships and long-term direction.

Lhiz Estioko

Chief Executive Officer

AR Estioko

Senior Operations Manager

Dhel Rojas

Operations Manager

Gina Mariz Peralta

05 / FROM CONVERSATION TO CONNECTION

Your team starts
with a conversation.

Share the need

Tell us the role, workload, hours, tools and outcome you’re trying to achieve.

Define the scope

Map tasks, staffing, reporting, responsibilities and escalation paths together.

Agree the model

Confirm commercial terms, onboarding, service expectations and your launch plan.

Build & launch

Prepare your team, train to your process and begin delivery with clear communication.

LET’S BUILD WHAT’S NEXT

A stronger team.
Starts here.

Tell us where you need support. Let’s find the right people and the right model for your business.

Egucela@silentraglobal.com +1 778 585 1823

Canada · Philippines · International

Your next chapter.
Powered by people.

Your business.
Our people.
More possible.

Big on capability.
Built around you.

Customer Service & Contact Center

Live Chat & Email Support

Outbound Calling & Follow-up

Sales & Lead Generation

Virtual Assistants

Back Office & Administration

Marketing Support

Technical & Product Support

E-commerce Support

Data & CRM Support

Appointment Setting

QA & Team Support

A world of ambition.
One connected team.

Beyond outsourcing.
A real partnership.

Reliability

Accountability

Adaptability

Partnership

Scalability

Custom workflows

Different industries.
Shared ambition.

Meet the people
moving us forward.

Emmanuel Joshua Gucela

Lhiz Estioko

AR Estioko

Dhel Rojas

Gina Mariz Peralta

Your team starts
with a conversation.

Share the need

Define the scope

Agree the model

Build & launch

A stronger team.
Starts here.

Built on partnership.

Your business.Our people.More possible.

Big on capability.Built around you.

Customer Service & Contact Center

Live Chat & Email Support

Outbound Calling & Follow-up

Sales & Lead Generation

Virtual Assistants

Back Office & Administration

Marketing Support

Technical & Product Support

E-commerce Support

Data & CRM Support

Appointment Setting

QA & Team Support

A world of ambition.One connected team.

Beyond outsourcing.A real partnership.

Reliability

Accountability

Adaptability

Partnership

Scalability

Custom workflows

Different industries.Shared ambition.

Meet the peoplemoving us forward.

Emmanuel Joshua Gucela

Lhiz Estioko

AR Estioko

Dhel Rojas

Gina Mariz Peralta

Your team startswith a conversation.

Share the need

Define the scope

Agree the model

Build & launch

A stronger team.Starts here.

Your business.
Our people.
More possible.

Big on capability.
Built around you.

A world of ambition.
One connected team.

Beyond outsourcing.
A real partnership.

Different industries.
Shared ambition.

Meet the people
moving us forward.

Your team starts
with a conversation.

A stronger team.
Starts here.